6.3. Billing

This section allows to see or manage everything that is related to your billing. It is only accessible if you are an admin of your account.

It is organized in 6 sections : Charges history, Charges graph, Invoices, Invoicing Data,  Billing simulation and Billing data per environment.

Charges history

In this first tab, you can see everything that has been billed to you.

The billing records are grouped by billing periods, with the most recent periods at the top of the screen. You can click on the arrow at the left of the period rows to access the full details about what has been billed for this period.

In the details, you will see all the topics (ex: basic fee, extra messages, archiving, ...) that led to some fee, with the billing date, the amount, and an explanation of the calculation (for example the number of messages that have been counted), so that you can easily check the calculations of the billing.

Charges graph

In this tab, you can see the same data as in the Charges History, but displayed as a graph, so that you can see at a glance the evolution of your billing, and which categories are growing.

The displayed data corresponds to everything that has been billed to you in the last 18 months. 

The data is grouped by billing month, based on the end of the period covered by the billing record. So, for example, if a billing record covers the period from May 15th to Jun 15th (in 2025), this data will be counted for the month June 2025.

The graph offers various functionalities, like highlighting the month data or displaying the numbers when you move your mouse on some bars. You can also click on the categories in the legend if you want to hide or show a category. This can for example be useful if you want to focus on some overages.

Invoices

The third tab allows you to see all your invoices. The most recent invoices are at the top.

You can download the invoices, in pdf format, by clicking on the Download invoice links at the right of any row.

Invoicing Data

The fourth tab allows you to encode all the information about your company that is needed for the invoicing.

• The identification of your company (name and vat number).
• The address of the company.
• To who the invoices must be sent.
• Registering a credit card for an automatic monthly payment of the invoices.

Billing simulation

The last tab allows you to make billing simulations, using your own price plan, or any other price plan that is available.

This can be useful in many scenarios : 

• See in advance (without having to wait that your billing period is terminated) what is your usage for the current period, and if this usage is likely to lead to some overages. For example, if you have 750 messages included in your price plan, and see that you have already used 500 after 15 days, you know that you are likely to have some message overages, or still have the time to fix the problematic channel and avoid the overage.
• Get in-depth view about the billing calculations. For example, if you have 5 environments, and wonder why you got some overages, you can run the billing simulation and get the billing calculations results on every environment individually. This can tell you very quickly which environment is responsible for most of the messages/archive/... 
• Compare your current price plan with other available price plans on your precise data. You will see at a glance if another price plan could be cheaper for your usage. More recent price plans are likely to have more usage included for the same price, and it can be advantageous to switch to them. 

The billing simulation offers 3 parameters : 

• Which environment are included in the simulation ? 
  • Whole account will include all of your environments in the simulation. It is likely to be your real billing configuration, and is useful to show the global overview.
  • Current environment will be more useful if you want to identify which environment is responsible for the which cost.
• Which period is covered by the simulation ? 
  • Current period. This is the billing period that is currently running. This option is very useful to see where you are in your usage, and avoid bad surprises at the end of the month. This period is still incomplete, and interpretation of the results depends on when you are in the period. For example, having used 500/750 messages after 28/30 days or after 3/30 days is very different. You will likely not have any overage in the first case but a big one in the second case.
  • Previous period. This is the last billing period that has been terminated. This option is mostly useful to understand the usage, or the overages, that you had on the last month. When using it, it is important to understand that the billing simulation runs on the data that is still present in the system. So, it can give different results that the ones calculated by the real billing in some situations. As an example, let's imagine that your billing runs on 1st of every month, and that you keep your messages for only 1 month. If you come to the billing simulation screen on the 15th, the simulation will show less messages than what the billing counted, because half of the messages have been meanwhile deleted.
  • Last month. The billing simulation will be run on the last month of data, whatever when you are billed. This option is the most useful when you want to compare price plans, because you really see what the billing count on 30 days of your usage, while other period options could be incomplete.
• Which price plan ? You can select here your own price plan or any other available price plan. This option allows you to see at a glance if another price plan could be cheaper for your usage.

Billing data per environment

This tab allows you to see at a glance all the data on which the billing is relying, per environment.

When you have many environments, it is very useful to see very quickly if some environment is starting to behave unexpectedly, and is likely to cause overages. It is also useful for partners, that want to see which  of their clients are responsible for how much of the billing.

This tab works the same way as the billing simulation. It means that it is a live recalculation of the billing data, based on the current data in the account. If you come and check the data at a very different time than the billing, it can happen that you have some slight differences, if some data has meanwhile been deleted. See Billing simulation section for details.